Manager Central Baggage Service

Job content

Joining Team Norse is more than getting a job. It is all about belonging.Norse Atlantic Airways are looking for you that can support the customers in their journey in a fast paced and exciting environment at our HQ in Arendal, NorwayResponsibilities And Duties

• Develop and maintain World Tracer Routines for the company
• Train colleagues and other stakeholders in WT as required
• Secure proper and efficient cost process for damaged/delayed/lost bags
• Coordinate KPIs related to bag service
• Maintain contact with ground handlers and other stakeholders as required to secure seamless bag processing
• Handle bag claims centrally
• Perform CX duties and tasks

Skills And Qualifications

• Experience in World Tracer – back-office functions and claims processing.
• Experience in Irregularity operations in aviation.
• Bachelor’s degree in business or economics considered an advantage.

We offer

• The possibility of being part of a great team, working together to build one of the most exciting new airlines.
• An informal and positive work environment.
• Modern offices located at our head office in Arendal, Norway.

We believe that culture will be our competitive advantage.Team Norse has identified three core values that we all should live and breathe:Be InclusiveTake OwnershipShow KindnessIf you have questions about the position, you are welcome to send an email to:careers@flynorse.comPlease note you have 2 days from submission to edit your cover letter before it can no longer be changed.Deadline : 25.10.2022